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• Click “Register” and enter your email address and a secure password.
• Agree to the Terms of Service and verify your email via the activation link.
• Log in and complete KYC verification to enable deposits and withdrawals.

We verify your identity before enabling deposits and withdrawals. You will need a valid government-issued ID, a proof of address (utility bill or bank statement) and a selfie or live check. Verification usually takes 5–15 minutes; manual reviews can take up to 24 hours.

Crypto: go to Wallet → Deposit, select the asset, copy your address and transfer from your external wallet; funds credit after network confirmations. Fiat: choose bank transfer or card and follow the on-screen instructions. Withdrawals follow the same path in reverse and are subject to AML review.

A trading pair shows the exchange rate between two currencies, e.g. BTC/USD. The base currency (BTC) is what you buy or sell; the quote currency (USD) is what you pay with or receive. If BTC/USD = 70,000, buying 1 BTC costs 70,000 USD.

• Market — executes instantly at the best available price.
• Limit — executes at your chosen price or better.
• Stop-Limit — triggers a limit order once a price is reached.
• OCO — combines stop and limit orders; one cancels the other.
• Trailing Stop — adjusts the stop price automatically as the market moves.

Pending orders occur when network congestion delays confirmations, your limit price has not been reached, or insufficient balance is detected at execution. Check Orders → History. If an order remains stuck for more than 30 minutes, contact support with the order ID.

Register a merchant account, complete KYC/KYB verification, then generate API keys or use the hosted checkout page. Funds can be auto-converted to fiat or stablecoins and settled daily or weekly depending on your merchant tier.

Click “Forgot password” on the login page, enter your registered email and follow the secure reset link. Choose a strong password of at least 12 characters. First Xchange will never send reset links via direct message or unofficial email.

First Xchange will never ask for your password, 2FA code or private key, ask you to send crypto for “verification”, or contact you from personal social media accounts. Always check the URL and sender domain, and report suspicious messages to support.

Common reasons include a low-resolution or expired ID, a proof of address that does not match your registration details, documents uploaded in the wrong format or an incomplete selfie check. Resubmit following the on-screen instructions, or contact support for manual review.

• Crypto deposits: 5–60 minutes depending on network confirmations.
• Crypto withdrawals: 30–90 minutes (subject to AML review).
• Fiat deposits: 1–2 business days.
• Fiat withdrawals: 1–3 business days.

Large transactions are subject to KYC/AML clearance before release.